For USA Returns:
You may return or report items sold by Nutrify Health within 60 days of the date of delivery for a refund of the product price only (shipping fees are non-refundable).
The cost of returned shipping is the responsibility of the customer. Any package returned as refused will be refunded the cost of the product minus any return shipping fee, if applicable.
Additionally, packages returned as undeliverable may be reshipped at the customer’s expense. Nutrify Health, at their discretion, reserves the right to waive any of these fees on a case-by-case basis.
Nutrify Health will pay the cost of return shipping plus refund the original cost of shipping if the return results from our error. Items should be returned in their original product packaging.
Receiving a Refund:
After we receive and process your return we will refund your product or products. This time period includes:
- 5 to 7 business days for us to receive your return from the shipper
- 12 to 14 business days for us to process your return
- The time it takes your bank to process our refund request (see below for specific guidelines)
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Where To Send Returns:
Please send returns in the USA to:
Nutrify Health LLC, 3420 Cavalier Trail, Suite E, Cuyahoga Falls, OH 44224 US
How Refunds are Issued:
|If you paid by…||Your refund will go to…||…after your return is processed|
|Credit Card||Credit Card||5-7 business days|
|Bank Account/Debit Card||Bank Account/Debit Card||5-10 business days|
|Paypal||Paypal||5-7 business days|
Your shipping address and phone number:
Please make sure your shipping address and your phone number is full and complete and in English: The phone number may be used by USPS to contact you, in case they have problems delivering your order. Please Note: If your order is returned to us due to banned / restricted products, a wrong address, or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order minus the shipping charge. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return postage fees, etc.
Delivery Times/Shipping Cutoffs
When you place an order on a weekday before 8 a.m. Central Time, your order will be processed and shipped the same day. Orders made on Saturday and Sunday, or on a National Holiday, your order will be processed the next business day.
For Domestic orders within the Continental United States, the standard delivery time is between 5 to 7 business days.